With which carrier will you deliver my package?

We offer standard and priority shipping to more than 60 countries, and we choose the best shipping method according to your order destination. Postage fees may vary for different countries and regions. Final shipping cost will be shown to you during checkout.

If you have special shipping request, contact us at service@unihertz.com.

How long does it take to ship to my area?

The delivery timeframe varies for different shipping locations, which will be available to you during checkout. The priority freight is higher and we will arrange the shipment first.

Please note that the delivery time may be affected by some conditions, particularly during peak periods or in bad climate weather conditions. If you don't receive your items after 3 weeks, please contact our customer service team for help.

Who pays for the customs fee?

There is customs fee for delivery into some countries, and you will be responsible for that. Please check your country's regulation before purchase.

---Which Region Should I Pick?---

What does "Region" mean?

The region you select represents the destination country where the product goes to, and it has nothing to do with the smartphone version itself.

How to select the right region?

There are five regions to choose from:

  1. US Region (without Canada): only for shipping addresses within US territory. Canadian users please select "other regions".
  2. EU Region (without UK): only for shipping addresses within Europe. UK users please select "UK region".
  3. UK Region: only for shipping addresses in the UK.
  4. 日本: only for shipping addresses in Japan.
  5. Other Regions: for shipping addresses in coutries/ regions other than US, Europe, UK, and Japan. For example, Canada, Mexico, South East Asia, East Asiam, Oceania. 

How to check if you have selected the right region?

If you select the wrong region for your shipping address, you will not be able to check out.

There are two reasons why you cannot check out:

  1. You have selected the wrong region of products for your shipping address.
  2. We are not able to ship the products to your countries yet.

How to change the selected region?

Go to the product page, click the "Region" dropdown, choose the region you belong to, and click "Add to Cart".

Don't forget to delete the product(s) with the wrong region in your cart.